How Video Personal Messages Work

Is my order eligible?

Video personal messages are available by default, but your order needs to meet these two conditions:

1. Your order must be sent by email delivery (not post).

2. The voucher must be sent to a different email address than the one used to purchase it (i.e., you're sending it to someone else, not yourself).

How to add your video message

- If you're sending your order right away: Once you've completed your purchase, you'll land on the order success page. Here, you'll see the option to delay sending your gift by 10 minutes. During this short window, you can upload your video message, which will then be included as part of the gift voucher opening experience for your recipient.

- If you've scheduled your order for a future date: You don't need to rush! You'll receive an order confirmation email, and from there you can upload your video message any time up until the scheduled delivery date and time.