--- title: How to refund a customer description: This guide teaches you how to issue a full or partial refund on an existing order. --- [Skip to content](https://academy.giftpro.co.uk/how-to-refund-a-customer#main-content) English - United Kingdom Show submenu for translations ![](https://academy.giftpro.co.uk/hubfs/LOGO2%20(1).svg) Open main navigation Close main navigation - English - United Kingdom Show submenu for translations - [Contact us](mailto:support@giftpro.co.uk) [Contact us](mailto:support@giftpro.co.uk) How can we help you? - There are no suggestions because the search field is empty. 1. [Giftpro Help Centre](https://academy.giftpro.co.uk/?hsLang=en-gb) 2. [Customers & Orders](https://academy.giftpro.co.uk/customers-orders?hsLang=en-gb) # How to refund a customer ## This guide teaches you how to issue a full or partial refund on an existing order. This guide teaches you how to issue a full or partial refund on an existing order. - [Full Refunds](https://academy.giftpro.co.uk/how-to-refund-a-customer#full-refunds) - [Part Refunds](https://academy.giftpro.co.uk/how-to-refund-a-customer#part-refunds) 1\. From the dashboard, click Orders on the left-hand menu: [![](https://downloads.intercomcdn.com/i/o/1163807370/d5927a7b36dd042353f8c2f1/r1.png?expires=1785146400&signature=598de476307d82a387b884614e07cde6447658ed011ba245144fd8feaf70e216&req=dSEhFcF%2BmoJYWfMW1HO4zV6PzyRePa6GMBF1jDbJ2ZkpAl8wj21dKNNusN07%0AWvVSfnN4bcw%2B0h5JIRU%3D%0A)](https://downloads.intercomcdn.com/i/o/1163807370/d5927a7b36dd042353f8c2f1/r1.png?expires=1785146400&signature=598de476307d82a387b884614e07cde6447658ed011ba245144fd8feaf70e216&req=dSEhFcF%2BmoJYWfMW1HO4zV6PzyRePa6GMBF1jDbJ2ZkpAl8wj21dKNNusN07%0AWvVSfnN4bcw%2B0h5JIRU%3D%0A) 2\. From the list of existing orders, click the one you would like to refund: [![](https://downloads.intercomcdn.com/i/o/1163809383/d464aa8861ef4035e0915374/r2.png?expires=1785146400&signature=82c2803fd61c95f9d3d43f6ea89722d947ef44b7f27e8580771479209e583a58&req=dSEhFcF%2BlIJXWvMW1HO4zREWqysEIwn4i7NrEEWS8FtWTxXSGZ0fYoXgMHLX%0AnNWnf%2Fjt2wlSogyGzrY%3D%0A)](https://downloads.intercomcdn.com/i/o/1163809383/d464aa8861ef4035e0915374/r2.png?expires=1785146400&signature=82c2803fd61c95f9d3d43f6ea89722d947ef44b7f27e8580771479209e583a58&req=dSEhFcF%2BlIJXWvMW1HO4zREWqysEIwn4i7NrEEWS8FtWTxXSGZ0fYoXgMHLX%0AnNWnf%2Fjt2wlSogyGzrY%3D%0A) 3\. On this page, you need to click the Actions button in the top right-hand corner: [![](https://downloads.intercomcdn.com/i/o/1163809598/abb8704b9aaf4eabfffd1a52/r3.png?expires=1785146400&signature=34315e59a5dcdc601fe9d74861ffb498153bdb812f1df903316b80705de65d31&req=dSEhFcF%2BlIRWUfMW1HO4zfyZSn%2FjAGlG20Rro1kKCtrLKZASj4UwTxXsObtV%0Ayp6OFntId7EPxtcyVTQ%3D%0A)](https://downloads.intercomcdn.com/i/o/1163809598/abb8704b9aaf4eabfffd1a52/r3.png?expires=1785146400&signature=34315e59a5dcdc601fe9d74861ffb498153bdb812f1df903316b80705de65d31&req=dSEhFcF%2BlIRWUfMW1HO4zfyZSn%2FjAGlG20Rro1kKCtrLKZASj4UwTxXsObtV%0Ayp6OFntId7EPxtcyVTQ%3D%0A) 4\. From the drop-down menu, click Request Refund: [![](https://downloads.intercomcdn.com/i/o/1163809757/02acb1c885b166fd38f58aef/r4.png?expires=1785146400&signature=78bcac87f9982d0acf206dda422720f8b8795b84d5498f3eb494b6445d0b045a&req=dSEhFcF%2BlIZaXvMW1HO4zWinfHEQDkPvV09uun4zfQgZd6j2RDW1Nr9EtTXi%0AlU2w46weagIAUAPqoog%3D%0A)](https://downloads.intercomcdn.com/i/o/1163809757/02acb1c885b166fd38f58aef/r4.png?expires=1785146400&signature=78bcac87f9982d0acf206dda422720f8b8795b84d5498f3eb494b6445d0b045a&req=dSEhFcF%2BlIZaXvMW1HO4zWinfHEQDkPvV09uun4zfQgZd6j2RDW1Nr9EtTXi%0AlU2w46weagIAUAPqoog%3D%0A) #### Full Refunds In the window that appears, add your name and a Refund Reason into the field provided before clicking the Request Refund button. This will issue the refund request, and once processed, you and your customer will receive a confirmation email: [![](https://downloads.intercomcdn.com/i/o/1163809946/f5a9f8ab425a051b1d22bb46/r5.png?expires=1785146400&signature=11fa57906652025a7022ce1cb4665642007ea7b8bfa377cb7e74378348b7e650&req=dSEhFcF%2BlIhbX%2FMW1HO4zfEm%2B%2FkFfRNxBFMRkWRX2TjSXctJyVxgh6xAig87%0Af5HXfcBgkNCa9PnOet8%3D%0A)](https://downloads.intercomcdn.com/i/o/1163809946/f5a9f8ab425a051b1d22bb46/r5.png?expires=1785146400&signature=11fa57906652025a7022ce1cb4665642007ea7b8bfa377cb7e74378348b7e650&req=dSEhFcF%2BlIhbX%2FMW1HO4zfEm%2B%2FkFfRNxBFMRkWRX2TjSXctJyVxgh6xAig87%0Af5HXfcBgkNCa9PnOet8%3D%0A) You’ll then see this refund detailed in the Transaction element of the order page: [![](https://downloads.intercomcdn.com/i/o/1163810158/1bb34e50ff31d64f20ddaf35/r6.png?expires=1785146400&signature=b1b1d5d0fcfc84380f7718eb36c37e574194eb8cb5a2f81d9b61e57ebc1d2673&req=dSEhFcF%2FnYBaUfMW1HO4zZ82afkD6NRJwZTjk1AEY8gfvfduORNF8e7xiRhR%0A0zikKcTamKqS04yMy74%3D%0A)](https://downloads.intercomcdn.com/i/o/1163810158/1bb34e50ff31d64f20ddaf35/r6.png?expires=1785146400&signature=b1b1d5d0fcfc84380f7718eb36c37e574194eb8cb5a2f81d9b61e57ebc1d2673&req=dSEhFcF%2FnYBaUfMW1HO4zZ82afkD6NRJwZTjk1AEY8gfvfduORNF8e7xiRhR%0A0zikKcTamKqS04yMy74%3D%0A) #### Part Refunds You can issue part refunds in a larger order where a customer has purchased more than one gift voucher. In the window that appears, tick the box next to each gift voucher to be refunded: [![](https://downloads.intercomcdn.com/i/o/1163810438/c4e697b75336bfacf3a848ee/r7.png?expires=1785146400&signature=97b1cd337c1a81ea6fae31b22d54cee1060ffeb7c3b3b3b0c71292f133d2be6a&req=dSEhFcF%2FnYVcUfMW1HO4zdfH8uXi5VmgDYwk%2BmFjftffxmZgsanMtd4ZFW5N%0APiUOtLI7FoVM8b7uhQU%3D%0A)](https://downloads.intercomcdn.com/i/o/1163810438/c4e697b75336bfacf3a848ee/r7.png?expires=1785146400&signature=97b1cd337c1a81ea6fae31b22d54cee1060ffeb7c3b3b3b0c71292f133d2be6a&req=dSEhFcF%2FnYVcUfMW1HO4zdfH8uXi5VmgDYwk%2BmFjftffxmZgsanMtd4ZFW5N%0APiUOtLI7FoVM8b7uhQU%3D%0A) Then, you need to scroll to the bottom of the window and add your name and a Refund Reason into the field provided before clicking the Request Refund button. This will issue the refund request, and once processed, you and your customer will receive a confirmation email: [![](https://downloads.intercomcdn.com/i/o/1163810704/5d9165d9b821c37091350d42/r8.png?expires=1785146400&signature=c4f942ef2ef87e7b734be3f5c70ba07ea71fb5806f412c1d4fa8b094db1e6d03&req=dSEhFcF%2FnYZfXfMW1HO4zWHAFas%2BHmvVE4AGqB2d16snUCiY%2FnFc1DF1fntr%0At%2Fn77UU2HWht9KJZj4s%3D%0A)](https://downloads.intercomcdn.com/i/o/1163810704/5d9165d9b821c37091350d42/r8.png?expires=1785146400&signature=c4f942ef2ef87e7b734be3f5c70ba07ea71fb5806f412c1d4fa8b094db1e6d03&req=dSEhFcF%2FnYZfXfMW1HO4zWHAFas%2BHmvVE4AGqB2d16snUCiY%2FnFc1DF1fntr%0At%2Fn77UU2HWht9KJZj4s%3D%0A) You’ll then see this refund detailed in the Transaction element of the order page: [![](https://downloads.intercomcdn.com/i/o/1163810919/a16c7d10b7d25ac173a6f438/r9.png?expires=1785146400&signature=e6165ca63ae0f7d16d7228fdd3fcdf93b388ab8e3ee348027780ba5177bb28db&req=dSEhFcF%2FnYheUPMW1HO4zXfVT8%2FfndVy%2FDM1PqQQYldN6HUXKLtfcENoVGl%2F%0AI5auYU47hqHlqsAahII%3D%0A)](https://downloads.intercomcdn.com/i/o/1163810919/a16c7d10b7d25ac173a6f438/r9.png?expires=1785146400&signature=e6165ca63ae0f7d16d7228fdd3fcdf93b388ab8e3ee348027780ba5177bb28db&req=dSEhFcF%2FnYheUPMW1HO4zXfVT8%2FfndVy%2FDM1PqQQYldN6HUXKLtfcENoVGl%2F%0AI5auYU47hqHlqsAahII%3D%0A) **Need more help?** Talk to our support team via live chat or call us on **02381 290555** (Mondays - Fridays: 9am - 5pm). 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